Intercity STC Coaches Limited plans to acquire 120 new buses to address increasing delays and improve operations across its terminals.

The Intercity STC Coaches Limited has announced immediate measures to tackle growing complaints over lengthy waiting times and the condition of some of its buses, following increasing dissatisfaction among passengers at terminals nationwide. As part of efforts to improve service delivery, management says nearly 120 new buses are expected to be added to its fleet before the end of the year to reduce operational pressure and enhance commuter comfort across the country.

This assurance follows the circulation of a viral social media video showing frustrated passengers stranded at various terminals, openly expressing disappointment over excessive delays and what they described as declining service quality at several STC stations.

Addressing the backlash, the company’s Deputy Managing Director for Finance and Administration, Nuru Hamidan, admitted that operational challenges exist but strongly defended the company’s maintenance culture, stressing that passenger safety remains non-negotiable. According to him, every bus undergoes mandatory technical inspection immediately after completing a trip before it is cleared to return to service.

Explaining further, Mr. Hamidan noted that some of the delays currently affecting passengers are linked to these compulsory maintenance checks, which are designed to ensure every vehicle is roadworthy before another journey begins. He also acknowledged that STC’s existing fleet is not large enough to meet increasing passenger demand, particularly during busy travel seasons, resulting in overcrowding and extended waiting periods at several terminals.

Over recent months, the company has faced mounting criticism from commuters who argue that recurring delays, scheduling problems, and an aging fleet are gradually damaging public trust in what was once considered one of Ghana’s leading transport providers.

Meanwhile, passengers featured in the widely shared footage complained of spending several hours waiting for buses, with many accusing the company of poor communication and weak customer support. STC, however, insists that steps are already being taken to stabilize operations while it awaits the delivery of the additional buses later this year.

Management believes the incoming fleet expansion will significantly improve turnaround times, ease congestion at terminals, and restore efficiency across its long-distance routes, ultimately improving the overall passenger experience.

As a temporary intervention, the company says it has entered partnerships with other transport operators to help carry excess passengers and reduce disruptions caused by the current shortage of buses.

Founded as one of Ghana’s oldest public transport institutions, Intercity STC Coaches Limited continues to provide long-distance travel services across major cities and selected international destinations within West Africa. Despite stiff competition from private operators, the company says it remains committed to its long-standing reputation as a safety-focused transport provider.